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Privacy Policy

Last updated: 3rd of June 2025

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At Balanced Business ("we", "us", or "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

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1. What Personal Information We Collect

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We may collect personal information that is necessary for the operation of our services, including but not limited to:

  • Full name

  • Email address

  • Phone number

  • Business name and details

  • Billing and payment information

  • Social media handles or login credentials (if applicable)

  • Any information you provide through contact forms, emails, or consultations
     

2. How We Collect Information
 

We collect personal information when you:

  • Contact us via our website, email, or social media

  • Sign up for our services

  • Book a discovery or strategy call

  • Complete client intake forms or onboarding materials

  • Interact with us via social platforms or ads

We may also use cookies on our website to improve user experience and gather anonymous traffic data.
 

3. How We Use Your Information
 

We use your personal information to:

  • Provide and deliver virtual assistant services

  • Communicate with you about your project or account

  • Send invoices, contracts, or updates

  • Improve our services and user experience

  • Comply with legal and regulatory obligations

  • Send marketing communications (you can opt-out at any time)
     

4. Storage and Security
 

We store your personal information securely using trusted platforms like Google Workspace, Notion, Stripe, and other secure cloud-based systems. We take reasonable steps to protect your data from misuse, interference, loss, unauthorized access, or disclosure.

Only authorized personnel have access to your personal information, and we use strong passwords, encryption, and secure networks where applicable.
 

5. Third Parties

We may share your personal information with:

  • Payment gateways (e.g. Stripe)

  • CRM or workflow tools used in service delivery

  • Professional advisers (e.g. accountants, legal advisors)

  • Subcontractors or team members who help fulfill your services (only when necessary and with confidentiality agreements in place)

We will never sell your personal information to third parties.
 

6. Access, Correction & Deletion

You have the right to access, update, or request deletion of your personal information at any time. To do so, please email us at info@balancedbusinesssupport.com.au
 

7. Marketing & Opt-Out

You may receive occasional updates or marketing emails from us. You can unsubscribe at any time by clicking the "unsubscribe" link in the email or contacting us directly.
 

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. The most current version will always be available on our website.
 

9. Contact Us

For questions about this Privacy Policy or how we handle your data, please contact us.

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